Back

FAQ

FAQ

You will find the answers on frequently asked questions on this page.

If you can't find de answer you are looking for, please contact using the details provided on the "Contact" page. 

We will contact you as soon as possible

How do I know if my order is accepted? uitklapper, klik om te openen

If your order is accepted you will receive an email confirmation and invoice of your order. In addition, you will see a concluding page where you will be thanked for the order. If  you do not see this page, your order has not been accepted. In this case, please contact us.

Can I change my order? uitklapper, klik om te openen

You can change your order throughout the ordering process, for example by making adjustments on the shopping cart page. This is possible until you proceed to the payment in the ordering process. From this moment, the shopping cart is emptied and the order is no longer adjustable. At the moment that the order confirmation is displayed, the order is final.

Can I cancel my order? uitklapper, klik om te openen

You cannot cancel your order via the webshop but only by writing an email or letter. We will charge an € 25, - administration fee upon a written cancellation up to 1 month before the start of the activity. Within one month before the start of the activity we will accept no cancellation. If you are unable to attend, then a colleague - in possession of your confirmation letter/e-mail – is welcome.

Are prices shown inclusive or exclusive of VAT? uitklapper, klik om te openen

All prices of products in the online shop include VAT.

Which payment methods do you offer? uitklapper, klik om te openen

You can pay with iDEAL and credit card.

How do I know if I have paid? uitklapper, klik om te openen

When paying via iDEAL or creditcard you will receive an confirmation per e-mail.

Can I pay by invoice? uitklapper, klik om te openen

No, unfortunately this is not possible yet using the webshop. Please contact us if you have any specific requirements (for example a group invoice).

Do I need to create an account to order in the shop? uitklapper, klik om te openen

No, you do not need to create an account when ordering.

Is my data safe while paying in the shop? uitklapper, klik om te openen

Your data is secure during the process of your payment.

Thank you for your review!

Has this information helped you?

Please tell us why, so that we can improve our website.

webwinkel.umcutrecht.nl maakt gebruik van cookies

Deze website maakt gebruik van cookies Deze website toont video’s van o.a. YouTube. Dergelijke partijen plaatsen cookies (third party cookies). Als u deze cookies niet wilt kunt u dat hier aangeven. Wij plaatsen zelf ook cookies om onze site te verbeteren.

Lees meer over het cookiebeleid

Akkoord Nee, liever niet